Contact, FAQ, About us

    Shop Heidelberg: Ingrimstrasse 34, 69117 Heidelberg (old town), 06221-889211

    Imprint: headphone.shop GmbH, Neue Stücker 13, 69118 Heidelberg, 06221-889211, Managing Director: Thomas Halbgewachs MBA, Mannheim District Court HRB 738403, WEEE Reg.-No .: DE 72880324

    Responsible for content: Thomas Halbgewachs

     

    VAT, shipping and shipping costs

    Germany:

    • All prices incl. 19% VAT.
    • Free shipping for orders over 100 EUR
    • Orders under 100 EUR: flat rate 6,90 EUR
    • Shipping via DHL (also parcel shops)

    Within the EU:

    • All prices incl. 19% VAT.
    • All orders flat rate 9,90 EUR shipping costs
    • Shipping via DHL or Deutsche Post

    Out of the EU:

    • All prices without VAT. Buyers are responsible for customs clearance themselves. There may be costs for import VAT. and customs incur.
    • All orders flat rate 19,90 EUR shipping costs
    • Shipping by German post

    Shipping with FedEx on request

    Returns

    Returns must be sent to:

    headphone.shop GmbH, Neue Stücker 13, 69118 Heidelberg

     

    Payment Methods

    You can pay by bank transfer (prepayment) or PayPal. Other payment methods on request.

    What is special about the Headphone Company?

    Headphones are a passion for us, that means we don't just do it on the side! After 5 years in management at Beyerdynamic and now as a German distributor of first-class brands - such as Astell & Kern, Meze Audio, Campfire, ALO Audio, ZMF, JH Audio (Jerry Harvey), Dita, Effect Audio and Empire - we have a lot of experience , and know very well what is good ... and what is only good marketing.

    What can you expect from the Headphone Company?

    • We only make headphones, in-ears (also custom in-ears), hi-res players, headphone amps and cables. Otherwise nothing ... but that's right!
    • We offer a constantly growing selection of excellent products, including established brands - and numerous "hidden champions" (which are particularly close to our hearts). For us, technical data is only half the story. More important is the actual sound experience (what actually depends on all the technology), the feel and materials, the design. After all, we users are not measuring computers ... and a tingling sensation has never been generated by a data sheet.
    • What you can not find with us, we can most likely get you from friendly distributors and dealers. Ask us!
    • We offer you first-class products at great prices ... and great bundles too. If a price exceeds your expectations, use ours Best price request. We try to make you the best offer - directly or through an authorized dealer.
    • We try to offer you as many products as possible Testing at home to offer. So you can compare and select products in peace.
    • We are serious about advice (read our reviews). In our online shop, you can filter very precisely for the product features that are important to you, which are important for you. Or you can use our ratings or the many test reports to which we link. The best thing is to get personal advice: online courses or by phone (06221-889211) or even better: visit and in the middle of Heidelberg's old town.
    Can you also test the products personally?

    We try to offer many products for testing (provided a test sample is in stock). So you can deal with the devices at home and in peace, with your own music. If you are interested, we will send you one Loan agreement to, and then you only have to pay a deposit of 50% of the product values ​​(PayPal or bank transfer).

    In order to ensure that your basic requirements for the products are also met, we recommend a consultation before the test (06221-889211 or contact form see below).

    If possible, visit our shop in the middle of Heidelberg's old town (Listening sessions please by appointment). In a stylish ambience you can test to your heart's content, compare and philosophize with us on headphones and other beautiful things in life.

      What brands does the Headphone Company sell in Germany?

      We are the German distributor for Astell & Kern, Meze, Campfire, ALO Audio, ZMF, JH Audio (Jerry Harvey), Abyss, Raal prop, Empire, Noble, Custom Art, Dita and Effect Audio.

      So with us you are at the source!

      Press information and high-resolution product photos

      You will find product information, press releases and high-resolution photos in our dropbox and on this website for the respective products.

      Technical problems or questions about products

      For technical questions or problems with Astell & Kern Products, please contact DM Solutions, Iriver Service, Ober der Röth 4, 65824 Schwalbach, 06196-9535730, dm@iriverservice.de.

      Otherwise, contact us: 06221-889211